YOU ASK…WE ANSWER

We recommend using special Smeg cleaning products, such as the XSPLEND-2 detergent spray and the PAMI-1 microfibre cloth. Never clean the appliance using abrasive cloths or aggressive detergents such as bleach, ammonia or alcohol, as this could leave permanent marks on the surface.

The resin-based water softener uses salt to maintain its efficiency and prevent the build-up of limescale. The softener can be set according to the hardness of your water supply. Please consult the manual for further information on how to do this.

The rinse aid dispenser is specially designed for rinse aid, a slightly viscous substance. Since vinegar is not as thick, certain technical problems may occur as a result. If, however, you need to wash plates which are covered in fish or egg residue, you can add a spoonful to the tub before the wash cycle starts to get rid of the grease and strong odours.

Rinse aid is added before the rinse cycle and ensures that the water dries away properly and evenly to avoid leaving smears.

You should only ever use special dishwasher salt as it is very pure. Table, cooking, rock and sea salts may contain additives that can actually increase water hardness. Also, the fine consistency of some of these salts mean they are likely to clog when wet, which could lead to various technical problems.

You can do this using kits available from reputable plumbing equipment suppliers. These kits normally contain a special liquid which, when added to water, will change colour depending on the water hardness level. You can also buy indicator tabs which just have to be placed in a glass of tap water for a few seconds. These also work according to the colour coding principle.

Not necessarily, although you would need to check that the water hardness level is at least 25°F (French degrees) first. However, we recommend adding salt every time you use the dishwasher as it helps the softener maintain its efficiency and prevents marks from being left on your dishes.

Your dishwasher will alert you to this. Depending on the model, a light (or one each for salt and rinse aid) will come on, indicating that a refill is required.

You first have to check whether the items in question are dishwasher safe, otherwise they could become warped or bent out of shape. If they are dishwasher safe, plastic crockery and cutlery items should be placed in the top basket. Please bear in mind that dryness levels may vary depending on the materials used in the products’ manufacture.

All Smeg dishwashers are hot water-ready (max. 60°C) for further time and energy savings.

Since Smeg 45cm 10 place setting dishwashers are rectangular rather than square in shape, the normal circular spray arm does not adequately cover the front and back of the cavity. The Shuttle system patented by Smeg overcomes this problem by shuttling the lower spray arm from front to back on a secondary supporting arm, ensuring optimum water distribution throughout to deliver excellent wash results while maintaining low consumption of water and energy.

The Orbital wash system, a feature of 60cm Smeg dishwashers, consists of a double spray arm with contra-action rotation which distributes water evenly throughout the cavity. This ensures excellent wash quality and a greatly reduced noise level.

The Total Aquastop system consists of an electronic device fitted to the water inlet hose which detects leaks and automatically switches off the water supply, preventing damage from flooding. The Double Aquastop system, on the other hand, protects the tub and consists of a double watertight seal in the water inlet hose to prevent leaks.

Induction hobs will show a flashing “H” (for “Hot”) on the display, which means that the cooking zone is still above 60°C.When the temperature drops below this level, the display will automatically switch off.

You can set your induction hob to cook for a period ranging from 1 to 99 minutes via the programmable timer.  When the time runs out, the cooking zone switches off automatically.

The filters should be changed every 3 months to ensure optimum extraction performance, although this may vary depending on what kind of cooking you normally do and how often. If you have a Smeg hood with electronic controls, an indicator light will tell you when it’s time to change the filters. Clean filters are essential for optimum hood performance.

Perimeter filtration systems, a feature of certain Smeg hoods, offer extremely quiet operation and very effective extraction.

We recommend using special Smeg cleaning products, such as the XSPLEND-2 detergent spray and the PAMI-1 microfibre cloth, which is slightly dampened. The use of solvents or reactive substances should be strictly avoided.

A feature of certain Smeg ovens, Pyrolytic cleaning is an automatic cleaning function which works by heating the inside of the oven to 500°C, at which temperature any grease stuck to the walls is simply burned off. All Pyrolytic ovens use Cool Door technology, which indicates that during the Pyrolytic cleaning cycle the outer door glass will become no hotter than 55ºC, and feature a special safety device which locks the door for the duration of the process. Once the programme has finished and the oven has cooled down, wipe off dirt and burned-on residue with a wet sponge and then dry with the Smeg PAMI-1 microfibre cloth.

The stainless steel telescopic shelf guides must be removed along with the side frames and other cavity parts and accessories before starting the Pyrolytic cleaning cycle.

A feature of various Smeg ovens, the pizza stone can be easily cleaned using vinegar and a non-abrasive sponge before a final rinse. A handy tip to keep your stone as clean as possible is to always slip a sheet of greaseproof paper underneath your pizza or the food to be cooked.

We recommend the Smeg pizza shovel to easily slip your pizza in to the oven and take it out again.

Smeg models with digital electronic controls offer a number of benefits: shorter pre-heating and cooking times, consistently accurate temperature settings (2-3°C variation max.), better cavity insulation, triple or quadruple glazed doors (depending on the model) and A-20% or A-10% energy efficiency classes for guaranteed energy savings.

Yes, built-in Smeg electronic ovens are very user-friendly. The electronic display and programmer (a feature of various models) is easy to understand and set. For more information on how to use your Smeg oven, please consult the supplied user manual.

When you select and start a cooking programme, Smeg ovens will automatically begin pre-heating and will indicate when it is time to put your food in the oven via a beep or flashing thermostat.

Yes. Ovens will give off a strong “straight from the factory” odour the first time you use them. As such, once you have had your Smeg oven installed, we recommend turning it on at the highest temperature and then leaving it for around 1 hour (with the window open to allow fresh air in) before you start cooking any food.

The Smeg Smart Chef system is a programme containing certain preset recipes, making it even simpler and quicker to cook your favourite dishes. The stored recipes, a list of which can be found in your product user manual, include precise settings such as temperature, cooking times etc. Once you’ve tried out a recipe, if you want to change a particular setting such as cooking method, temperature, time and level (1-2-3-4 where 1 is the least intense), then you can store the new recipe just how you like it. You will then be able to select it from the list in future.

The ECO function, a feature of various Smeg models, is particularly useful if you only need to cook a small amount of food on one shelf. A negligible amount of energy is consumed thanks to the programme’s combination of grill, bottom heating element and fan (in fan models).

Fan ovens have a heating element around the fan behind the rear panel. The electric element heats the air being circulated by the fan and evenly distributes it throughout the oven. Fan-assisted ovens, on the other hand, have two heating elements, one in the roof and one in the base with the addition of a fan in the rear. This allows you to use all the shelves at once without the flavours of different foods intermingling. You’ll save time, energy and money too.

If you need help in choosing the most suitable cooking programme for a particular kind of food or recipe then please consult the user manual supplied with your Smeg product. All of the different cooking functions and modes are clearly explained and relate to particular foodstuffs, indicating cooking times, temperatures and the right shelf/tray position.

The telescopic shelf guides are a practical solution for putting pans into your Smeg oven and removing them. The guides allow stable, level shelf extraction assuring added safety when checking on or removing food as you do not have to put your hands in.

Smeg only specifies the net capacity of its ovens in compliance with current regulations. Other companies may be highlighting the gross capacity of their ovens instead. Smeg Maxi ovens have a net capacity of 68 litres, which would equate to a gross capacity of 79 litres.

The fumes produced as a result of burning fat and grease during the Pyrolytic cleaning cycle are burned off by the grill heating element and filtered by a ceramic catalytic converter at the top of the oven. When mixed with cooling air circulated by the fan, the fumes are expelled as cool water vapour out of the front of the oven (underneath the control panel).

No. The door stays locked for the duration of the process. You will be able to open it again at the end of the cycle when the oven temperature has dropped to a safe level.

Once a month should be sufficient if you use your oven with a normal degree of regularity and for normal purposes. However, if you use the oven very frequently or often cook large quantities of food then you should increase the number of cleaning cycles as necessary.

Before starting the Pyrolytic cleaning cycle in built-in ovens, all internal accessories (pans, grills, pizza stone, telescopic shelf guides etc.) and the roof liner must be removed. Please consult the user manual supplied with your Smeg product for more detailed instructions.

The Pyrolytic cycle can be programmed according to the level of dirt to be removed. If the oven is relatively clean then Pyrolytic ECO mode can be selected, which lasts for 1 hour 30 minutes. However, if the cavity is very dirty then we recommend setting a 3 hour cleaning cycle.

The temperature of the outer door glass of Smeg Pyrolytic ovens will not exceed 55ºC during the Pyrolytic cleaning cycle. This is thanks to the double cavity insulation, air cooling system, safety thermostat and quadruple glazing.

The removable roof liner collects the dirt and grease that accumulates in the oven during cooking. Once the oven has cooled down, it can be easily removed and cleaned with the specific Smeg PULIFORNO detergent and a non-abrasive sponge. Wipe with the PAMI-1 microfibre cloth to finish. The liner is also dishwasher safe.

Smeg built-in ovens can be installed under your hob in a suitable cavity as most models have a forced ventilation cooling system. This means that your hob is not at risk. Please consult the user manual supplied with your Smeg product for detailed installation instructions.

Condensation often forms on the oven door glass when cooking water-based foods. To overcome this, in the latest Smeg ovens the condensation is heated by the upper element and then re-circulated, thanks to Smeg’s special tangential cooling system. Moreover, the inner door features removable glass which can be extracted quickly and easy for simple and effective cleaning. See your product manual for further instructions.

The oven cooling fan will continue to operate for around 20 minutes after the appliance has been switched off to enable the oven to cool down more quickly.

60cm built-in Pyrolytic and 70cm/90cm multifunction ovens come with a rotisserie kit. Only selected cooker models come with the ki

The defrost function uses the oven fan to circulate air at room temperature around the cavity, enabling you to defrost food more quickly.

Here are some useful tips:- set up your fridge in a cool and well-ventilated environment, where it won’t be exposed to the sun or heat.- do not put hot food or drinks in the fridge or freezer. Instead, wait until they have cooled down to room temperature.- try to limit the amount of times you open the fridge door and always close it as soon as possible after opening.- if you have a Fast Freezing model, try to use this function only for as long as strictly necessary.- if you don’t plan to use the fridge of freezer for an extended period of time, empty it and switch off, leaving the door ajar so that air can circulate inside.

You need to clean the inside of the fridge and freezer regularly, either with water and vinegar or, even better, using the special Smeg CLEAN+ cleaning product. Don’t forget to let it dry too. Another tip to avoid unpleasant odours is to always wrap foodstuffs in cling film or put them in suitable containers.

The Fast Freezing function freezes your food quicker than ever at the touch of a button. The option is particularly useful when you want to freeze a large quantity of fresh food or quickly chill drinks

This compartment is ideal for keeping fish, meat and other highly perishable foods fresher for longer as it maintains a constant low temperature and keeps humidity levels under control. It is not suitable for water-based fruit and vegetables, however, as these could freeze.

Combined refrigerators consist of two more or less equally-sized compartments: a fridge compartment up above and a freezer compartment down below. Double door refrigerators, on the other hand, have a small freezer compartment up above and a large fridge compartment underneath.

In “normal” fridge or freezer conditions, i.e. in terms of the quantity of food stored and the room temperature, the thermostat should be set to medium-low. The maximum setting should only be selected in exceptional circumstances, such as when restoring operation after a power cut or when temporarily exceeding the recommend storage capacity. For more information consult the user manual for your Smeg product.

The Frost-Free refrigeration system ensures dry conditions and food freshness by circulating air throughout the interior, preventing ice forming on the sides of the appliance. Fan cooled refrigeration, on the other hand, requires the appliance to be defrosted now and again despite guaranteeing the same level of air circulation and humidity control needed for optimum food conservation.

We recommend using special Smeg cleaning products, such as the XSPLEND-2 detergent spray and the PAMI-1 microfibre cloth. Never clean the appliance using abrasive cloths or aggressive detergents such as bleach, ammonia or alcohol, as this could damage the surface.

We recommend using special Smeg cleaning products, such as the XSPLEND-2 detergent spray and the PAMI-1 microfibre cloth. Never clean the appliance using abrasive cloths or aggressive detergents such as bleach, ammonia or alcohol, as this could leave permanent marks on the surface.

Smeg Cristalite® or Cristadur® sinks in a shot-blasted quartz and anti-bacterial resin finish are scratch-resistant, resistant to thermal shock and very easy to clean.

The surface of micro scratch-resistant stainless steel sinks is etched with tiny grooves, similar to microscopic holes. The main benefit is that scratches or scores which are part and parcel of everyday use do not show up as much as in other sinks.

The sink pop-up is a device installed under kitchen sinks and operated via a frontal control knob – hence the “remote control” part. The strainer waste pops up automatically, allowing sink water to drain away without you having to get your hands wet.

We recommend specific Smeg products for cleaning both brushed and polished stainless steel sinks, such as the PASTA-X cleaning cream and the PAMI-1 microfibre cleaning cloth, which is slightly dampened so as not to leave marks on the surface. As a rule of thumb, the more you clean, the longer the steel will stay shiny.

The best way to preserve the sheen of stainless steel is to take care not to let corrosive substances (bleach, ammonia, salt etc.) come into contact with it. If this does happen, immediately rinse the area in question with water and then wipe carefully with a dry cloth.

We recommend using special Smeg cleaning products, such as the XSPLEND-2  detergent spray and the PAMI-1 microfibre cloth. Never clean the appliance using abrasive cloths or aggressive detergents such as bleach, ammonia or alcohol, as this could damage the surface.

If the machine vibrates a lot during the cycle, check that it is perfectly level and if necessary adjust the feet. If the appliance is not flat then strong vibration can occur, especially during the spin cycle.

Certain Smeg washing machines, known as Dual Water machines, have been designed with a dual hot/cold water inlet connection so you can maximise energy and time savings.

The higher the spin speed, the drier your laundry will be at the end of the cycle.

The self-clean detergent drawer is a feature of all Smeg washing machines and washer-dryers and is specially designed to clean the internal water supply nozzles, clearing any detergent blockages.

The washing machine or washer-dryer door cannot be opened during a cycle for safety reasons. Once the full cycle has finished the door will automatically unlock.

The Total Aquastop system, a feature of Smeg washing machines and washer-dryers, prevents flooding as a result of water leakage. The system consists of a device fitted under the drum which automatically cuts off water intake to the machine if it detects a leak. Moreover, an electronic device fitted to the water intake hose detects leaks in the hose and switches off the water supply immediately. This is a further safety guarantee to give you peace of mind.

Smeg washing machines feature a Quick wash programme which ranges from 15 to 40 minutes depending on the model. The option is particularly useful for light loads or low temperature washes (30°C).

The gross load capacity must always be divided in half for drying loads. Therefore, in a 7kg washer-dryer, the load must be 3-4kg each time depending on the specific programme you select.

The quantity in kilograms refers to the weight of dry cotton laundry items.

We recommend using special Smeg cleaning products, such as the XSPLEND-2  detergent spray and the PAMI-1 microfibre cloth. Never clean the appliance using abrasive cloths or aggressive detergents such as bleach, ammonia or alcohol, as this could leave permanent marks on the surface.

Your laundry may still be wet for various reasons. Check that a spin cycle was definitely selected and that a high enough spin speed was set for the type of laundry in question. Another possible cause could be a blocked filter (cleaning required) or blocked drainage pump.